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Refund Policy

At ODINOVA LLC, we strive to ensure complete customer satisfaction with all products purchased through our website. This Refund Policy outlines the conditions under which refunds, exchanges, or returns are accepted.

1. Eligibility for Refunds

  • Refunds are applicable for products that are defective, damaged during shipping, or not as described.

  • To request a refund, please contact our support team within 14 days of receiving your order.

  • Refund requests must include your order number, a description of the issue, and any supporting images.

2. Non-Refundable Items

  • Customized or personalized products

  • Items marked as final sale or non-refundable on the product page

  • Damages caused by misuse, accidents, or normal wear and tear

3. Process for Refunds

  • Once your refund request is approved, we will process the refund within 5-10 business days.

  • Refunds will be issued to the original payment method used for purchase.

  • Shipping costs are non-refundable, except in cases where the product is defective or shipped incorrectly.

4. Exchanges

  • Exchanges are available for defective or incorrect items.

  • Please contact us to initiate an exchange and provide details of the issue.

  • We will ship the replacement product once the original item has been returned and inspected.

5. Return Shipping

  • Customers are responsible for the cost of return shipping unless the item is defective or the wrong item was shipped.

  • Please ensure items are securely packaged for return.

6. Contact Us

If you have questions, need assistance with a return, or wish to request a refund, please contact us: ODINOVA LLC

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